Confirm what is changing
A message may mean a new time, a different exercise or a complete postponement. Ask which applies and when another confirmation will follow. A favourable forecast for later is not a definite appointment.
Review your schedule limits
State your return deadline, other transfers and departure date from Cartagena. These constraints help identify usable options. If you cannot come back another day, say so before accepting a reschedule that works only on paper.
Do not transfer the problem to another activity
An alternative water activity needs its own assessment. SUP, wing or foil do not automatically become suitable because a kite lesson stopped. Organise land-based plans independently with clear booking conditions.
Update the record
Request confirmation of completed time, remaining balance and the applicable agreement. Keep messages and avoid relying on another company’s policy. This guide helps organise decisions; the actual refund or change conditions should appear in your booking.
